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WELCOME TO
GREENLAND CALL CENTRE
CONSULTING
Your trusted destination for Call Centre Consultation Services and Training in Nigeria and beyond. We empower individuals and businesses with world-class skills and strategic support.
OUR SERVICES
We help individuals and organizations set up full-service call centres from scratch.
Our Consultation Covers:
- • Infrastructure & Technology Planning
- • Staff Recruitment & Training
- • CRM Integration
- • Operations Design & Management
- • SOPs and Compliance Guidance
Ideal for:
- SMEs looking to improve customer engagement
- Entrepreneurs launching their own call centre business
- Corporates outsourcing or internalizing support services
We offer tailored training programs for:
- Aspiring Call Centre Agents
- Team Leads & Supervisors
- Call Centre Managers
- Corporate Customer Service Teams
What You'll Learn:
- • Call Handling Techniques
- • CRM & Call Centre Software Tools
- • Effective Communication & Sales
- • Customer Retention Strategies
- • Performance Metrics & KPIs
Featured Courses:
- Basic Call Centre Agent Training
- Advanced Customer Service & Retention
- CRM & Call Management Tools
- Call Quality
- SLAs
Each course comes with a Certificate of Completion and real-time practice modules.
Beyond placements, we provide ongoing support to both clients and candidates, fostering professional relationships that last. Our commitment to excellence extends beyond recruitment, creating partnerships built on trust and mutual success.
Our Core Values
Maintaining the highest standards in all our interactions and services.
Delivering exceptional results that exceed client expectations.
Operating with transparency and taking responsibility for our commitments.
Putting our clients' needs at the center of everything we do.
Continuously evolving our methods to stay ahead of industry trends.
Bringing international best practices to the Nigerian market.